How can we help?

Answers from the app's own FAQ, and the ways to reach us.

Ask us in the app

Open Settings, then Send inquiry, when you need an answer about your account or a purchase.

Leave feedback

Settings, then Leave feedback. We read every one. Feedback doesn't get a reply — if you need an answer, send an inquiry.

Email us

Write to us about anything else. For your data and privacy, use the privacy address.

[email protected][email protected]

Records

Why can't I tap a future date?

A record is something that already happened, so the calendar only opens days up to today. Tomorrow becomes tappable tomorrow.

How do I delete everything I have recorded?

Settings, then Delete my data, then Delete all records. Your account stays and you are not signed out; what goes is everything you have recorded, along with your name, gender and birthday.

Account

Can I use DailyTails without an account?

Yes — choose Continue as guest when you open the app. Everything works, and what you record stays on this device until you link an account to it.

I started as a guest. Can I keep what I recorded?

Yes. Open the profile tab, tap your account card, and link Apple from the Link section. Your records stay with the account you are already using — linking adds a way to sign in rather than starting a new account.

It says my Apple or Google account is already linked.

That identity belongs to another DailyTails account, and one identity can only sign in to one of them. Sign in with it directly if that account is yours.

How do I delete my account?

Settings, then Delete my data, then Delete my account. Everything you have recorded and everything in your profile is erased with it, you are signed out on every device, and none of it can be brought back.

Premium Pass

Is DailyTails free?

Yes. DailyTails is free to download and use, and you do not need an account to start. Some extras, like the extra photo slots on each day, come with the Premium Pass.

How do I cancel the Premium Pass?

Subscriptions are managed by the store you bought it from — the App Store on iPhone, Google Play on Android. Cancelling there stops the next payment and keeps your access until the period you already paid for ends.

Settings

How do I change the language?

Settings, then Language. DailyTails is drawn in English or Simplified Chinese, and the choice takes effect right away.

Can I make the text bigger?

Settings, then Text size. Choose from seven sizes, or turn on Follow system to match your phone's text size.

My week starts on Monday, not Sunday.

Settings, then Start of the week. Pick Monday and the calendar redraws its columns that way.

Want to leave DailyTails?See how to delete your account and your data, in the app or by email.